The Operations Area is responsible for maintaining overall system
and service reliability and responsiveness and for pursuing needed enhancements
to service. This area consists of the following groups:
Connectivity Operations
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Responsible for ensuring daily reliability and responsiveness of the SVPAL
dial-in service, including correct operation of modems, portmasters, and
host-based dial-in support (e. g. Radius).
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Attend to telnet access.
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Monitor operations and resolve detected or reported dial-in problems.
User Application Operations
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Responsible for ensuring daily reliability and responsiveness of SVPAL
host-based applications, including news, mail, ftp, web and IRC.
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Monitor operations and resolve detected or reported problems with these
services.
Development
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Responsible for planning and developing hardware and software solutions
to long-term system problems and adding system enhancements.
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Perform (as needed) special projects.
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Attend to overall, long-term health of system software.
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Install (as appropriate) new versions of system software, while minimizing
service disruptions.
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Work with Connectivity Operations and User Application Operations groups
to assess problem and enhancement requirements.
Customer Support
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Responsible for daily operation of SVPAL customer query and problem report
service.
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Resolve (as possible) end-user and SVPAL information provider questions
and problems; or forward (as needed) them to Connectivity Operations, User
Application Operations, and/or Development groups and for pursuing their
timely resolution by these groups.
If you need more information about a group within the Operations Area or
would like to volunteer to help a group, please send a message to the
New Operations
Volunteer
email address and state the group of interest. |
