Silicon Valley Public Access Link

Operations Area

The Operations Area is responsible for maintaining overall system and service reliability and responsiveness and for pursuing needed enhancements to service. This area consists of the following groups:

Connectivity Operations

  • Responsible for ensuring daily reliability and responsiveness of the SVPAL dial-in service, including correct operation of modems, portmasters, and host-based dial-in support (e. g. Radius).
  • Attend to telnet access.
  • Monitor operations and resolve detected or reported dial-in problems.

User Application Operations

  • Responsible for ensuring daily reliability and responsiveness of SVPAL host-based applications, including news, mail, ftp, web and IRC.
  • Monitor operations and resolve detected or reported problems with these services.

Development

  • Responsible for planning and developing hardware and software solutions to long-term system problems and adding system enhancements.
  • Perform (as needed) special projects.
  • Attend to overall, long-term health of system software.
  • Install (as appropriate) new versions of system software, while minimizing service disruptions.
  • Work with Connectivity Operations and User Application Operations groups to assess problem and enhancement requirements.

Customer Support

  • Responsible for daily operation of SVPAL customer query and problem report service.
  • Resolve (as possible) end-user and SVPAL information provider questions and problems; or forward (as needed) them to Connectivity Operations, User Application Operations, and/or Development groups and for pursuing their timely resolution by these groups.
If you need more information about a group within the Operations Area or would like to volunteer to help a group, please send a message to the New Operations Volunteer email address and state the group of interest.